Chatbot offers empathetic, multilingual crime reporting to ease dispatcher workload

Across the nation, 911 dispatch centers are facing a worker shortage. Unfortunately, this understaffing, plus the nature of the job itself, leads to dispatchers who are often overworked and stressed. Meanwhile, when community members need to report a crime, their options are to contact 911 for an emergency or, in a non-emergency situation, call a non-emergency number or fill out an online form.