Categories: AI/ML News

AI chatbots can be as effective as humans at emotional support—sometimes better

New research led by The University of Manchester in collaboration with Durham University has found that AI chatbots such as ChatGPT can match—and in some situations outperform—humans as a source of everyday emotional support. However, the advantage depends on the emotional context, and a key ingredient for effective support—offering specific, actionable guidance—can boost the quality of support from both humans and AI alike.

Cheerful chatbots don’t necessarily improve customer service

Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers wanted to see if this also applied to AI. They conducted experimental studies to determine if positive emotional displays improved customer service and found that emotive AI is only appreciated if the…

December 22, 2022

In "AI/ML News"

Like humans, ChatGPT favors examples and ‘memories,’ not rules, to generate language

A new study led by researchers at the University of Oxford and the Allen Institute for AI (Ai2) has found that large language models (LLMs)—the AI systems behind chatbots like ChatGPT—generalize language patterns in a surprisingly human-like way: through analogy, rather than strict grammatical rules.

May 13, 2025

In "AI/ML News"

This Showdown Between Humans and Chatbots Could Keep You Safe From Bad AI

Thousands of security experts, hackers, and college students competed to trick powerful text-generation systems into revealing their dark sides at the Defcon hacker conference in Las Vegas.

August 15, 2023

In "AI/ML News"

AI Generated Robotic Content