AI chatbots can be as effective as humans at emotional support—sometimes better

New research led by The University of Manchester in collaboration with Durham University has found that AI chatbots such as ChatGPT can match—and in some situations outperform—humans as a source of everyday emotional support. However, the advantage depends on the emotional context, and a key ingredient for effective support—offering specific, actionable guidance—can boost the quality of support from both humans and AI alike.