Categories: AI/ML News

AI can sound empathetic and human—but not at the same time

AI-generated texts are increasingly perceived as human, but people can still recognize human writing as such. However, this distinction becomes much more difficult once AI is explicitly instructed to come across as human. This is shown by research involving, among others, Tilburg University, published in the journal Nature Communications. Several experiments involving more than 3,000 participants examined how human and empathetic people perceive relationship advice generated by AI and humans.

Is your conversational AI setting the right tone?

Conversational AI is too artificial Nothing is more frustrating than calling a customer support line to be greeted by a monotone, robotic, automated voice. The voice on the other end of the phone is taking painfully long to read you the menu options. You’re two seconds away from either hanging…

September 27, 2022

In "FAANG"

Chatbot offers empathetic, multilingual crime reporting to ease dispatcher workload

Across the nation, 911 dispatch centers are facing a worker shortage. Unfortunately, this understaffing, plus the nature of the job itself, leads to dispatchers who are often overworked and stressed. Meanwhile, when community members need to report a crime, their options are to contact 911 for an emergency or, in…

January 24, 2025

In "AI/ML News"

Robot-phobia could exasperate hotel, restaurant labor shortage

Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a new study. The study, involving more than 620 lodging and food service employees, found that 'robot-phobia' -- specifically the fear that robots and technology will take human…

May 21, 2024

In "AI/ML News"

AI Generated Robotic Content