When AI disagrees, people change how they perceive the technology—not their original view

When an AI chatbot agrees with our reasoning in resolving a social dilemma, we may become more confident in our opinions. But when the chatbot disagrees, we may simply dismiss the challenge rather than reconsider our views. That’s according to new research from the University of Michigan examining how people respond when artificial intelligence weighs in on personal and interpersonal dilemmas.