Could AI understand emotions better than we do?

Is artificial intelligence (AI) capable of suggesting appropriate behavior in emotionally charged situations? A team put six generative AIs — including ChatGPT — to the test using emotional intelligence (EI) assessments typically designed for humans. The outcome: these AIs outperformed average human performance and were even able to generate new tests in record time. These findings open up new possibilities for AI in education, coaching, and conflict management.