Startup Uses Speech AI to Coach Contact-Center Agents Into Boosting Customer Satisfaction

3 years ago

Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient…

What Meta’s Galactica missteps mean for GPT-4 | The AI Beat

3 years ago

Meta’s missteps over its Galactica demo and Stanford's debut of its HELM benchmark followed weeks of rumors about OpenAI’s GPT-4.Read…

Beyond the banhammer: How AI is changing content moderation

3 years ago

NLP can help manage player-generated content at scale to increase retention, promote positivity, and build a fun game community.Read More

MIT, BCG research digs into the value of enterprise artificial intelligence: What employees get out of AI

3 years ago

Research from BCG Henderson Institute and MIT Sloan Management Review found 85% of employees say they benefit from AI in…

Autonomous Vehicles Join the List of US National Security Threats

3 years ago

Lawmakers are growing concerned about a flood of data-hungry cars from China taking over American streets.

The strengths and limitations of approaches to detect deepfake text

3 years ago

Advances in the field of machine learning have recently enabled the development of computational tools that can create convincing but…

Purpose, potential and pitfalls of customer-facing voice AI

3 years ago

As voice AI advances, voice assistants are becoming a necessity for businesses in many sectors for engaging with customers.Read More

How to Declutter Your Home Screen

3 years ago

Tidy up your phone and get back to basics.

Midwives Are an Overlooked Climate Solution

3 years ago

These frontline birth workers already know how to assist during floods, fires, and earthquakes. They could be doing more.

The Shower Power Pro Is a Hassle-Free, Hydro-Powered Shower Speaker

3 years ago

The Bluetooth-enabled Shower Power Pro has a turbine to generate energy so you rarely need to recharge it.