Categories: AI/ML News

Cheerful chatbots don’t necessarily improve customer service

Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers wanted to see if this also applied to AI. They conducted experimental studies to determine if positive emotional displays improved customer service and found that emotive AI is only appreciated if the customer expects it, and it may not be the best avenue for companies to invest in.

Beyond basics: Six tips for an exceptional customer service strategy

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Customer service, sometimes called customer care or customer support, relates to the activities organizations take to ensure their customers’ needs are being met. While…

December 6, 2023

In "FAANG"

Zoom adds Cresta’s conversational AI to help customer service agents

November 10, 2022

In "AI/ML News"

Customer service trends winning organizations need to follow

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. More than ever, organizations must stay on top of changes in the customer…

December 16, 2023

In "FAANG"

AI Generated Robotic Content