Feedback Effect in User Interaction with Intelligent Assistants: Delayed Engagement, Adaption and Drop-out
With the growing popularity of intelligent assistants (IAs), evaluating IA quality becomes an increasingly active field of research. This paper identifies and quantifies the feedback effect, a novel component in IA-user interactions: how the capabilities and limitations of the IA influence user behavior over time. First, we demonstrate that unhelpful responses from the IA cause users to delay or reduce subsequent interactions in the short term via an observational study. Next, we expand the time horizon to examine behavior changes and show that as users discover the limitations of the IA’s…
The adoption of multimodal interactions by Voice Assistants (VAs) is growing rapidly to enhance human-computer interactions. Smartwatches have now incorporated trigger-less methods of invoking VAs, such as Raise To Speak (RTS), where the user raises their watch and speaks to VAs without an explicit trigger. Current state-of-the-art RTS systems rely…