Introducing Partner Companion: An AI-powered advisor for enhanced customer engagement

Following the exciting preview at Google Cloud Next 2024, we’re thrilled to announce the expanded availability of Partner Companion to Google Cloud Services Partners!

At Google Cloud, we believe in the power of our partners. Partner Companion leverages generative AI to give them the information they need to thrive. It’s not just a showcase of Google AI technology; it’s also a strategic investment in our partners’ success. It’s designed to elevate the professional services they deliver, ensuring their customers receive the highest quality Google Cloud solutions.

What is Partner Companion?

If you’re a Google Cloud partner, Partner Companion is ready to amplify your customer engagement journey. This AI-powered collaborator harnesses Vertex AI’s generative AI technology to deliver instant, personalized access to the vast knowledge base you need to excel. Think of Partner Companion as your dedicated Google Cloud advisor, grounded in the zone of service delivery. It’s trained on product documentation, service knowledge repositories, and delivery training and enablement resources available in the Delivery Enablement Portfolio (DEP). It is also trained to refer you to conversational agents trained in adjacent zones, such as Delivery Navigator methodologies and templates. Over time, you will see more convergence of these interfaces, providing you with even simpler interactions.  

How Partner Companion transforms your work

• Instant expertise: Quickly summarize complex technical documentation.

• Personalized upskilling: Receive tailored recommendations aligned with your team’s skills and project needs.

• Real-time support: Get answers to your questions and blockers instantly.

• Intelligent planning: Build a roadmap for maturing and accelerating your Google Cloud practice.

Why Partner Companion?

Successful Google Cloud projects require continuous learning and rapid access to the right information. Partner Companion streamlines this process, leveraging the power of AI and a natural language interface to provide efficient, precise access to our industry-leading resources.

What our Pilot Partners are saying

Successfully piloted across 17 Partners and 300+ users. Here’s what we’re hearing:

“The Partner Companion perfectly combines the power of LLMs with Google Cloud-specific knowledge. It allows us to quickly validate and enhance how we approach our projects, receive recommendations from Google’s state-of-the-art tools, and gather real-time insights about our KPIs including our Delivery Readiness Portal and the success of our partnership programs.”
—Magui Avallone, Global Senior Delivery Director, Globant

The journey will continue

This is just the beginning for Partner Companion! We’re dedicated to continuously improving your experience. Here’s what you can look forward to:

• Hyper-personalization: Get tailored responses based on the delivery profile and knowledge level of the user.

• Integrated support: Auto-create delivery helpdesk tickets right from the Partner Companion interface.

• Hand-offs: Connect with other specialized agents for additional support in specific areas. In the long term, we envision related conversation agents working seamlessly behind the scenes to give you the benefit of a simplified experience.

And there’s even more in the works! 

Under the hood: The technology powering Partner Companion

Partner Companion leverages the latest generative AI models and services available in Vertex AI, Google Cloud’s machine learning development platform, as well as Cloud Run, and App Engine. Its robust architecture combines intent handling, embedding generation, vector search, and response summarization to deliver accurate and relevant information.

Embrace the future

Partner Companion is your AI-powered ally across the Google Cloud customer engagement journey. Get started today and experience the difference! We value your feedback and want your input as we shape the future of this powerful tool. 

Get started today

Partner Companion is designed for technical delivery and GCP practice development roles and is available now for over 88K Partner users enrolled in the Delivery Readiness Portal (DRP). Log in and unlock the future of Partner delivery enablement here!