edit/fyi: i originally posted this on their official sub, but they literally locked the thread and deleted my post right after leaving a braindead copy-paste support reply. they are actively silencing people who expose their shady billing practices instead of just apologizing. so i’m posting it here.
first off, locking into a 1 year sub for any ai tool rn is just stupid anyway since the tech moves way too fast. but their checkout ui is super deceptive and basically forced me into an annual plan by accident. instantly got hit with a $350+ charge.
reached out to support literally right away for a refund. 0 credits used. zero. some rep named sofi emails me back like “sorry no refunds under our policy, but hey we cancelled your renewal for next year! have a wonderful day!” like are u kidding me? straight up trying to steal my money.
i didnt let it go. went and read their own terms of use and it clearly says right there u can get a refund within 7 days if no credits are used. so i hit them back, quoted their own rules to their face, and told them if they dont refund me immediately im filing a chargeback with my bank for services not rendered.
suddenly they change their tune lol. a “supervisor” named mira steps in and tries to bargain. says they can downgrade me to a monthly plan, keep 1 month of payment + a up to 6% processing fee, and refund the rest. bruh, why would i pay for a whole month of something i never used?
told them hell no. strictly told them to follow their own tos: refund the whole initial purchase minus your little 6% fee or im calling my bank today. guess what? they instantly caved. gave me the refund and cancelled the whole thing.
tl;dr – these ai companies are using dark patterns to trap u in annual subs and then bullying u when u ask for ur money back. and when u call them out, they just delete your posts. dont let them get away with it. read their tos, dont accept their first “no”, and just threaten a chargeback. works like magic.
submitted by /u/s7e7v7e7n7
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