Categories: AI/ML News

Report: Automation in contact centers increases to 95%

A new study by Replicant shows 95% of contact centers have already adopted, are implementing, or plan to use automation within the next year.Read More

Changing the customer experience with Contact Center AI: Look back and look forward

We meet daily with contact center owners and customer experience (CX) execs across all industries, geographies, and business sizes. Looking back at these conversations, it’s crystal clear that 2022 was a high-stakes year for call centers, with three primary challenges trending across all customers and continuing in 2023:Many organizations feel…

January 13, 2023

In "FAANG"

Chatbot offers empathetic, multilingual crime reporting to ease dispatcher workload

Across the nation, 911 dispatch centers are facing a worker shortage. Unfortunately, this understaffing, plus the nature of the job itself, leads to dispatchers who are often overworked and stressed. Meanwhile, when community members need to report a crime, their options are to contact 911 for an emergency or, in…

January 24, 2025

In "AI/ML News"