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Transform one-on-one customer interactions: Build speech-capable order processing agents with AWS and generative AI

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. This traditional approach poses several challenges: it heavily depends on manual processes, struggles to efficiently scale with increasing customer demands, introduces the potential for human errors, …

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Generative AI in insurance: How Cytora helps insurers prioritize underwriting risks

Speed, convenience, and consistent control over risk selection and decision-making matter in the insurance industry. This is why forward-thinking insurers are investing considerably in AI and digital risk processing technologies that streamline large parts of their risk workflows. These investments help insurers to consistently identify and choose the risks they want to quote, and consequently …

A system that allows home robots to cook in collaboration with humans

Home robots could assist humans with the completion of various chores and manual tasks, ranging from washing dishes or doing the laundry to cooking, cleaning and tidying up. While many roboticists and computer scientists have tried to improve the skills of home robots in recent years, many of the robots developed so far are still …

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Cappy: Outperforming and boosting large multi-task language models with a small scorer

Posted by Yun Zhu and Lijuan Liu, Software Engineers, Google Research Large language model (LLM) advancements have led to a new paradigm that unifies various natural language processing (NLP) tasks within an instruction-following framework. This paradigm is exemplified by recent multi-task LLMs, such as T0, FLAN, and OPT-IML. First, multi-task data is gathered with each …

When do you want to see my Articles?

Over the past few months, I have published a lot of high quality content on AI, LLMs, RAG, Knowledge Bases and on the experiments we are running. Even though this content is AI focused, there is an inherently Philosophical and Psychological connection as we get into biases, semantics, perception and interpretation. In the past week, I …

Corpus Synthesis for Zero-shot ASR Domain Adaptation using Large Language Models

While Automatic Speech Recognition (ASR) systems are widely used in many real-world applications, they often do not generalize well to new domains and need to be finetuned on data from these domains. However, target-domain data is usually not readily available in many scenarios. In this paper, we propose a new strategy for adapting ASR models …

The future of 5G: What to expect from this transformational technology

Since its rollout in 2019, 5G wireless networks have been growing in both availability and use cases. Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. From there, the floodgates opened, and today as much as 62% of smartphones are built …