Beyond basics: Six tips for an exceptional customer service strategy

by AI Generated Robotic ContentFAANGPosted on Comments are Disabled

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Customer service, sometimes called customer care or customer support, relates to the activities organizations take to ensure their customers’ needs are being met. While every customer interaction is different, …

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Google at EMNLP 2023

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Posted by Malaya Jules, Program Manager, Google Google is proud to be a Diamond Sponsor of Empirical Methods in Natural Language Processing (EMNLP 2023), a premier annual conference, which is being held this week in Sentosa, Singapore. Google has a strong presence at this year’s conference with over 65 accepted papers and active involvement in …

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Enable faster training with Amazon SageMaker data parallel library

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Large language model (LLM) training has become increasingly popular over the last year with the release of several publicly available models such as Llama2, Falcon, and StarCoder. Customers are now training LLMs of unprecedented size ranging from 1 billion to over 175 billion parameters. Training these LLMs requires significant compute resources and time as hundreds …

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Built-with Google AI: Meet Vivien, EPAM’s digital assistant with the power of Google Cloud gen AI

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Businesses are under increased pressure to do more with less, while customer expectations and demands have never been higher. Today’s enterprises need a way to be more productive, effective, and responsive while still addressing the operational challenges of cost containment, risk reduction, security, and compliance. Google Cloud partner of 15 years, EPAM Systems, a leading …

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Why GPUs Are Great for AI

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GPUs have been called the rare Earth metals — even the gold — of artificial intelligence, because they’re foundational for today’s generative AI era. Three technical reasons, and many stories, explain why that’s so. Each reason has multiple facets well worth exploring, but at a high level: GPUs employ parallel processing. GPU systems scale up …

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Exposure to soft robots decreases human fears about working with them

by AI Generated Robotic ContentAI/ML NewsPosted on Comments are Disabled

Seeing robots made with soft, flexible parts in action appears to lower people’s anxiety about working with them or even being replaced by them. A study found that watching videos of a soft robot working with a person at picking and placing tasks lowered the viewers’ safety concerns and feelings of job insecurity. This was …

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