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Top 10 Powerful Use Cases of Generative AI Chatbots in Call Centers

In the rapidly evolving landscape of customer service, call centers are embracing cutting-edge technologies to elevate their operations and meet the growing expectations of today’s consumers. Among these transformative technologies, Generative AI chatbots have emerged as a game-changer. These intelligent virtual assistants are modifying the way call centers engage with customers, streamline processes, and deliver …

Powering the future: The synergy of IBM and AWS partnership

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. IBM and AWS have been working together since 2016 to provide secure, automated solutions for hybrid cloud …

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Differentially private median and more

Posted by Edith Cohen and Uri Stemmer, Research Scientists, Google Research Differential privacy (DP) is a rigorous mathematical definition of privacy. DP algorithms are randomized to protect user data by ensuring that the probability of any particular output is nearly unchanged when a data point is added or removed. Therefore, the output of a DP …

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Falcon 180B foundation model from TII is now available via Amazon SageMaker JumpStart

Today, we are excited to announce that the Falcon 180B foundation model developed by Technology Innovation Institute (TII) and trained on Amazon SageMaker is available for customers through Amazon SageMaker JumpStart to deploy with one-click for running inference. With a 180-billion-parameter size and trained on a massive 3.5-trillion-token dataset, Falcon 180B is the largest and …

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Helping you deliver high-performance, cost-efficient AI inference at scale with GPUs and TPUs

The pace of progress with AI model architectures is staggering, driven by breakthrough inventions such as Transformer, and by rapid growth in high-quality training data. In generative AI, for instance, large language models (LLMs) have been growing in size by as much as 10x per year. Organizations are deploying these AI models in their products …

Machine learning masters massive data sets: Algorithm breaks the exabyte barrier

A machine-learning algorithm demonstrated the capability to process data that exceeds a computer’s available memory by identifying a massive data set’s key features and dividing them into manageable batches that don’t choke computer hardware. Developed at Los Alamos National Laboratory, the algorithm set a world record for factorizing huge data sets during a test run …