Smart approaches to allocations in enterprise financial and operational planning

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An allocation is the process of shifting overhead costs throughout an organization. One company might want to distribute costs across business units or departments. Another might want to assign costs to individual products or projects. Fundamentally, the smartest approach to allocations is about properly assigning costs to the areas that benefit from those costs. When …

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Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate

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This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation support is expensive, and infeasible since …

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Redacting PII data at The Very Group with Amazon Comprehend

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This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. At The Very Group, which operates digital retailer Very, security is a top priority in handling data for millions of customers. Part of how The Very Group secures and tracks business operations is through activity logging …

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Changing the customer experience with Contact Center AI: Look back and look forward

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We meet daily with contact center owners and customer experience (CX) execs across all industries, geographies, and business sizes. Looking back at these conversations, it’s crystal clear that 2022 was a high-stakes year for call centers, with three primary challenges trending across all customers and continuing in 2023: Many organizations feel pressure to rapidly scale …

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RAD Lab AlphaFold module for researchers

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Understanding protein geometries is essential to understanding a protein’s function, and thus essential to a range of disruptive research projects, from creating more sustainable materials to developing more effective treatments to diseases. For this reason, the “protein-folding problem” ranked for decades among biological science’s grand challenges—until Google’s DeepMind developed AlphaFold.   Widely hailed as a breakthrough …

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NVIDIA, Evozyne Create Generative AI Model for Proteins

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Using a pretrained AI model from NVIDIA, startup Evozyne created two proteins with significant potential in healthcare and clean energy. A joint paper released today describes the process and the biological building blocks it produced. One aims to cure a congenital disease, another is designed to consume carbon dioxide to reduce global warming. Initial results …

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NVIDIA Helps Retail Industry Tackle Its $100 Billion Shrink Problem

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The global retail industry has a $100 billion problem. “Shrinkage” — the loss of goods due to theft, damage and misplacement — significantly crimps retailers’ profits. An estimated 65% of shrinkage is due to theft, according to the National Retail Federation’s 2022 Retail Security Survey, conducted in partnership with the Loss Prevention Research Council. And …

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