The TikTok That Will Be the Great Unsolved Mystery of This Era
Here’s why your social media feeds might be haunted by posts about 26-year-old nursing assistants.
Feathered robotic wing paves way for flapping drones
Birds fly more efficiently by folding their wings during the upstroke, according to a recent study. The results could mean that wing-folding is the next step in increasing the propulsive and aerodynamic efficiency of flapping drones.
A precision arm for miniature robots
Until now, microscopic robotic systems have had to make do without arms. Now researchers have developed an ultrasonically actuated glass needle that can be attached to a robotic arm. This lets them pump and mix minuscule amounts of liquid and trap particles.
‘Artificial intuition’ delivers better answers to thorny parking-lot optimization problem
Assessing the optimal location for parking lots is surprisingly mathematically challenging, and a subset of a classic computational complexity problem with far wider applications. A team of data scientists has combined quantum annealing with a process that attempts to mimic the underlying processes of human intuition in a technique that delivers a solution accuracy that’s …
ChatGPT writes convincing fake scientific abstracts that fool reviewers in study
Could the new and wildly popular chatbot ChatGPT convincingly produce fake abstracts that fool scientists into thinking those studies are the real thing?
Smart approaches to allocations in enterprise financial and operational planning
An allocation is the process of shifting overhead costs throughout an organization. One company might want to distribute costs across business units or departments. Another might want to assign costs to individual products or projects. Fundamentally, the smartest approach to allocations is about properly assigning costs to the areas that benefit from those costs. When …
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Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate
This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation support is expensive, and infeasible since …
Redacting PII data at The Very Group with Amazon Comprehend
This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. At The Very Group, which operates digital retailer Very, security is a top priority in handling data for millions of customers. Part of how The Very Group secures and tracks business operations is through activity logging …
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Changing the customer experience with Contact Center AI: Look back and look forward
We meet daily with contact center owners and customer experience (CX) execs across all industries, geographies, and business sizes. Looking back at these conversations, it’s crystal clear that 2022 was a high-stakes year for call centers, with three primary challenges trending across all customers and continuing in 2023: Many organizations feel pressure to rapidly scale …
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RAD Lab AlphaFold module for researchers
Understanding protein geometries is essential to understanding a protein’s function, and thus essential to a range of disruptive research projects, from creating more sustainable materials to developing more effective treatments to diseases. For this reason, the “protein-folding problem” ranked for decades among biological science’s grand challenges—until Google’s DeepMind developed AlphaFold. Widely hailed as a breakthrough …