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Startup Uses Speech AI to Coach Contact-Center Agents Into Boosting Customer Satisfaction

Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. The NVIDIA Inception member’s name is a mashup of the Roman goddess of wisdom and knowledge — and collaborative intelligence (CQ), …

The strengths and limitations of approaches to detect deepfake text

Advances in the field of machine learning have recently enabled the development of computational tools that can create convincing but artificially produced texts, also known as deepfake texts. While the automatic creation of texts could have some interesting applications, it also raises serious concerns in terms of security and misinformation.