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Posted by Lizao (Larry) Li, Software Engineer, and Rob Carver, Research Scientist, Google Research Accurate weather forecasts can have a direct impact on people’s lives, from helping make routine decisions, like what to pack for a day’s activities, to informing urgent actions, for example, protecting people in the face of hazardous weather conditions. The importance …

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As of this writing, Ghana ranks as the 27th most polluted country in the world, facing significant challenges due to air pollution. Recognizing the crucial role of air quality monitoring, many African countries, including Ghana, are adopting low-cost air quality sensors. The Sensor Evaluation and Training Centre for West Africa (Afri-SET), aims to use technology …

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Organizations that want to create a chatbot often turn to Dialogflow, Google Cloud’s service for creating conversational agents that can understand and respond to natural language. Available in two editions, many organizations choose Dialogflow CX for its advanced chatbot capabilities. However, integrating a chatbot with your website in the absence of a middleware solution may …

Read more “Enhance the security of your DialogFlow CX chatbots with Apigee”

Voice Assistants & AI — Becoming the Integral Part of Customer Service Keeping customers engaged is the primary challenge for businesses in today’s digital world. While large companies find it easier to expand their support teams to support their growing customer base, startups, and smaller companies are pushed to find creative ways to enhance their customer service offerings …

Read more “Voice Assistants and AI: The Next Frontier in Customer Service”