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The Blueprint: How Voicify makes AI-enabled ordering a delight for customers

Welcome to The Blueprint, a new feature where we highlight how Google Cloud customers are tackling unique and common challenges across industries using the latest AI and cloud technologies. We hope to inspire others looking to innovate in their work. Founded in 2018, Voicify reimagines the traditional phone call with the goal of transforming every …

AI extracts hidden material rules from microscopic data to predict large-scale behavior

Researchers from the National University of Singapore (NUS) have developed artificial intelligence (AI) methods that learn the large-scale behavior of complex materials from microscopic data. By automatically identifying a small number of hidden variables that capture the collective behavior of a system, the methods can predict how materials evolve over time while reducing the need …

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AI Teammates: how monday.com runs production AI agents on Amazon Bedrock

AI Teammates are agentic AI on Amazon Bedrock, and few engineering organizations run them in production at the scale that monday.com does. Nine in ten Builders use AI coding tools every month, up from roughly half a year ago. Per-engineer PR throughput is up by more than half. Every figure in this post comes from …

AI chatbots can be as effective as humans at emotional support—sometimes better

New research led by The University of Manchester in collaboration with Durham University has found that AI chatbots such as ChatGPT can match—and in some situations outperform—humans as a source of everyday emotional support. However, the advantage depends on the emotional context, and a key ingredient for effective support—offering specific, actionable guidance—can boost the quality …

Environment-free Synthetic Data Generation for API-Calling Agents

Training API-calling large language model (LLM) agents demands massive amounts of high-quality trajectories. However, collecting such data at scale typically requires fully implemented environments with executable APIs and realistic, pre-populated backend databases, creating a major bottleneck for scalability. To overcome this, we propose an environment-free synthetic data generation approach that leverages LLMs as on-the-fly digital …

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Exploring self-distilled reasoning for supervised fine-tuning with Amazon Nova

When you fine-tune a model using Supervised Fine-Tuning (SFT), creating high-quality chain-of-thought (CoT) reasoning traces for your training data is often impractical and can be prohibitively expensive. As a result, you might choose to skip reasoning during SFT and train with only inputs and outputs. However, reasoning is a key capability of the Amazon Nova …