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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This is the first of a two-part series dedicated to the integration of …

AI Joins Hunt for ET: Study Finds 8 Potential Alien Signals

Artificial intelligence is now a part of the quest to find extraterrestrial life. Researchers have developed an AI system that outperforms traditional methods in the search for alien signals. And early results were intriguing enough to send scientists back to their radio telescopes for a second look. The study, published last week in Nature Astronomy, …

Interactive cyber-physical human: Generating contact-rich whole-body motions

Performing human-like motions that involve multiple contacts is challenging for robots. In this regard, a researcher has envisioned an interactive cyber-physical human (iCPH) platform with complementary humanoid (physical twin) and simulation (digital twin) elements. iCPH combines human measurement data, musculoskeletal analysis, and machine learning for data collection and augmentation. As a result, iCPH can understand, …