To make machine learning (ML) more accessible, Amazon launched Amazon SageMaker Studio Lab at AWS re:Invent 2021. Today, tens of thousands of customers use it every day to learn and experiment with ML for free. We made it simple to get started with just an email address, without the need for installs, setups, credit cards, …
Contact centers today handle all types of sensitive information including Personally Identifiable Information (PII), Protected Health Information (PHI), Payment Card Industry (PCI) data, and other confidential information (CI) as part of their day-to-day operations. This information can make its way into call recordings, call logs, agent notes, and application logs. It may also be used …
Read more “Redacting PII data in Dialogflow CX with Google Cloud Data Loss Prevention (DLP)”
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