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Customer-centric Transformation at a European Bank

Editor’s Note: This is the second post in our three part blog series about building a customer centric bank. You can read Part 1 here. Banking executives have a lot on their to-do list. Adopt AI and machine learning. Personalize service. Govern responsibly. Embrace new business models. It’s clear that digital transformation and customer-centricity rank high …

Empower your organizations to make smart workforce decisions

Over the past few years, the workforce has evolved more than ever. According to the U.S. Bureau of Labor Statistics, 4.25 million people quit their jobs in Jan. 2022, up from 3.3 million in Jan. 2021. And a 2021 report by the Society for Human Resource Management shows more than 40% of U.S. workers are …