Report: Automation in contact centers increases to 95%
A new study by Replicant shows 95% of contact centers have already adopted, are implementing, or plan to use automation within the next year.Read More
It’s time to embrace the tech that could confront the crisis in aging
For the elderly, AI can enable independence and mobility, reduce need for caregivers, and detect important changes in health and activity.Read More
Why embedding AI ethics and principles into your organization is critical
There is likely no future without AI. Ethical development and use of AI should not be contentious — it is a social responsibility.Read More
3 model monitoring tips for reliable results when deploying AI
Truly transformative AI deployments involve careful monitoring and testing, resulting in continuous improvement.Read More
Start talking: The true potential of conversational AI in the enterprise
A holistic approach, good governance, and internal lifecycle automation are key factors of success in implementing conversational AI.Read More
So, You Want Twitter to Stop Destroying Democracy
Telling people to quit the platform is less effective than stopping influential elites from using the site in harmful ways.
The Tricky Ethics of Being a Teacher on TikTok
Some educators believe social media can help them engage with students, but it also raises questions around classroom privacy.
Humanity Is Doing Its Best Impression of a Black Hole
Daniel Holz studies the universe’s ultimate catastrophes. And he knows a thing or two about existential threats on Earth, since he helps set the Doomsday Clock.
This Follicle-Hacking Drug Could One Day Treat Baldness
Researchers are working on an injectable that could get dormant follicles growing again. Trials on mice show promise.
Protect and Charge Your Apple Watch With Our Favorite Accessories
You finally caved and bought one. These are our favorite straps, screen protectors, chargers, and cases to go with your smartwatch.