Orchestration is the new challenge for CX in the age of AI agents

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata …

Simulated proving ground trains and assesses AI for actively controlling fluid dynamics

A platform for training and comparing machine learning models to actively reduce drag, improve lift, cut noise and manage heat has been launched by an international team that includes researchers at the University of Washington, University of Michigan Engineering, RWTH Aachen University and the Technical University of Munich.

From X-ray speckles to solar magnetic fields, AI shrinks data while keeping crucial details

Next-generation science experiments will collect more data than ever—so much so that they’ll surpass the capabilities of current data storage and analysis methods. To help, researchers at the Department of Energy’s SLAC National Accelerator Laboratory developed an AI method to compress large amounts of raw data without losing subtle details critical to scientific discovery. They …