Redacting PII data in Dialogflow CX with Google Cloud Data Loss Prevention (DLP)
Contact centers today handle all types of sensitive information including Personally Identifiable Information (PII), Protected Health Information (PHI), Payment Card Industry (PCI) data, and other confidential information (CI) as part of their day-to-day operations. This information can make its way into call recordings, call logs, agent notes, and application logs. It may also be used …
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