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Improving air quality with generative AI

As of this writing, Ghana ranks as the 27th most polluted country in the world, facing significant challenges due to air pollution. Recognizing the crucial role of air quality monitoring, many African countries, including Ghana, are adopting low-cost air quality sensors. The Sensor Evaluation and Training Centre for West Africa (Afri-SET), aims to use technology …

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Enhance the security of your DialogFlow CX chatbots with Apigee

Organizations that want to create a chatbot often turn to Dialogflow, Google Cloud’s service for creating conversational agents that can understand and respond to natural language. Available in two editions, many organizations choose Dialogflow CX for its advanced chatbot capabilities. However, integrating a chatbot with your website in the absence of a middleware solution may …

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Voice Assistants and AI: The Next Frontier in Customer Service

Voice Assistants & AI — Becoming the Integral Part of Customer Service Keeping customers engaged is the primary challenge for businesses in today’s digital world. While large companies find it easier to expand their support teams to support their growing customer base, startups, and smaller companies are pushed to find creative ways to enhance their customer service offerings …

Hypernetworks for Personalizing ASR to Atypical Speech

*Equal Contributors Parameter-efficient fine-tuning (PEFT) for personalizing automatic speech recognition (ASR) has recently shown promise for adapting general population models to atypical speech. However, these approaches assume a priori knowledge of the atypical speech disorder being adapted for — the diagnosis of which requires expert knowledge that is not always available. Even given this knowledge, …

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How Twilio used Amazon SageMaker MLOps pipelines with PrestoDB to enable frequent model retraining and optimized batch transform

This post is co-written with Shamik Ray, Srivyshnav K S, Jagmohan Dhiman and Soumya Kundu from Twilio. Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of …

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Exploring Google Cloud networking enhancements for generative AI applications

Many enterprises are exploring ways to incorporate the benefits of generative AI (gen AI) into their business. The 2023 Gartner® report We Shape AI, AI Shapes Us: 2023 IT Symposium/Xpo Keynote Insights, 16 October 2023 states that “most organizations are using, or plan to use, everyday AI to boost productivity. In the 2024 Gartner CIO …

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Supercharging Anti-Money Laundering (AML) with Generative AI at Strise

Who are we? For financial institutions, maintaining compliance with national and international laws is a costly burden, with the banking industry spending over $200 billion to meet the strict scrutiny of regulators.  To make this process easier, and less burdensome, Strise has built an Anti-Money Laundering (AML) Intelligence System trusted by some of the largest …

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7 Must-Have Shopify App Plugins + Why You Actually Need Them

Which is the right app for my Shopify store? This question has probably been on the top of your head if you’re a Shopify Merchant, thanks to the hundreds of apps available on the Shopify store. Shopify has been delighting its user’s thanks to its sleek, modern interface, a very robust support team, and of course, …

Evaluating the IWSLT2023 Speech Translation Tasks: Human Annotations, Automatic Metrics, and Segmentation

Human evaluation is a critical component in machine translation system development and has received much attention in text translation research. However, little prior work exists on the topic of human evaluation for speech translation, which adds additional challenges such as noisy data and segmentation mismatches. We take first steps to fill this gap by conducting …