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Transforming customer feedback: analyzing audio customer reviews with BigQuery ML’s speech-to-text

BigQuery’s integrated speech-to-text functionality offers a powerful tool for unlocking valuable insights hidden within audio data. This service transcribes audio files, such as customer review calls, into text format, making them ready for analysis within BigQuery’s robust data platform. By combining speech-to-text with BigQuery’s analytics capabilities, you can delve into customer sentiment, identify recurring product …

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Top 5 Healthcare Chatbot Uses Cases & Examples 2023

The global healthcare chatbots market accounted for $116.9 million in 2018 and is expected to reach a whopping $345.3 million by 2026, registering a CAGR of 14.5% from 2019 to 2026. Take a moment. Let that sink in. Over the last couple of years, especially since the onset of the COVID-19 pandemic, the demand for chatbots in …

Built-in bionic computing

The use of pliable soft materials to collaborate with humans and work in disaster areashas drawn much recent attention. However, controlling soft dynamics for practical applications has remained a significant challenge. Researchers developed a method to control pneumatic artificial muscles, which are soft robotic actuators. Rich dynamics of these drive components can be exploited as …

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Customer Service Chatbots: Transforming Your Business

The Secret to Delighting Customers and Saved Money: How to Use Chatbots in Customer Service Artificial Intelligence is transforming nearly every sphere and industry. For example, in customer service, you don’t need to wait in line to receive professional support. Instead, you’re more likely to get help from a customer service chatbot that can communicate in …

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Databricks DBRX is now available in Amazon SageMaker JumpStart

Today, we are excited to announce that the DBRX model, an open, general-purpose large language model (LLM) developed by Databricks, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. The DBRX LLM employs a fine-grained mixture-of-experts (MoE) architecture, pre-trained on 12 trillion tokens of carefully curated data and …

The Responsible Revolution: How generative AI is transforming the telco and media industry

Amid all the excitement around the potential of generative AI to transform business and unlock trillions of dollars in value across the global economy, it is easy to overlook the significant impact that the technology is already having. Indeed, the era of gen AI does not exist at some vague point in the not-too-distant future: …