Transforming customer feedback: analyzing audio customer reviews with BigQuery ML’s speech-to-text
BigQuery’s integrated speech-to-text functionality offers a powerful tool for unlocking valuable insights hidden within audio data. This service transcribes audio files, such as customer review calls, into text format, making them ready for analysis within BigQuery’s robust data platform. By combining speech-to-text with BigQuery’s analytics capabilities, you can delve into customer sentiment, identify recurring product …