Google Cloud Contact Center AI reimagines the customer and agent experience

by AI Generated Robotic ContentFAANGPosted on Comments are Disabled

Last year at Enterprise Connect 2022, Google Cloud doubled down on its commitment to the contact center, with the addition of end-to-end platform capabilities to Contact Center AI (CCAI). We’ve been pleased to see CCAI help companies reimagine customer and agent experiences. For example, Segra, one of the largest independent fiber infrastructure bandwidth companies in …

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Ubisoft’s Yves Jacquier on How Generative AI Will Revolutionize Gaming

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Tools like ChatGPT have awakened the world to the potential of generative AI. Now, much more is coming. On the latest episode of the NVIDIA AI Podcast, Yves Jacquier, executive director of Ubisoft La Forge, shares valuable insights into the transformative potential of generative AI in the gaming industry. With over two decades of experience …

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New chip design to provide greatest precision in memory to date

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Everyone is talking about the newest AI and the power of neural networks, forgetting that software is limited by the hardware on which it runs. But it is hardware, says USC Professor of Electrical and Computer Engineering Joshua Yang, that has become “the bottleneck.” Now, Yang’s new research with collaborators might change that. They believe …

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Building a Logistic Regression Classifier in PyTorch

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Logistic regression is a type of regression that predicts the probability of an event. It is used for classification problems and has many applications in the fields of machine learning, artificial intelligence, and data mining. The formula of logistic regression is to apply a sigmoid function to the output of a linear function. This article …

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Leveraging transfer learning for large scale differentially private image classification

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Posted by Harsh Mehta, Software Engineer, and Walid Krichene, Research Scientist, Google Research Large deep learning models are becoming the workhorse of a variety of critical machine learning (ML) tasks. However, it has been shown that without any protection it is plausible for bad actors to attack a variety of models, across modalities, to reveal …

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Enable predictive maintenance for line of business users with Amazon Lookout for Equipment

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Predictive maintenance is a data-driven maintenance strategy for monitoring industrial assets in order to detect anomalies in equipment operations and health that could lead to equipment failures. Through proactive monitoring of an asset’s condition, maintenance personnel can be alerted before issues occur, thereby avoiding costly unplanned downtime, which in turn leads to an increase in …

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Announcing new BigQuery inference engine to bring ML closer to your data

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Organizations worldwide are excited about the potential of Artificial Intelligence and Machine Learning capabilities. However, according to HBR, only 20% see their ML models go into production because ML often is deployed separately from their core data analytics environment. To bridge this increasing gap between data and AI, organizations need to build massive data pipelines, …

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