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Multimodal gen AI models automate telecom field ops and enhance customer experience

Field operations can be one of the most complex aspects of a telecommunications business. Whether it’s because of process inefficiencies, inaccurate information, lack of proper equipment, or inexperience with an underlying issue, telco field service technicians often face delays when dealing with customer issues, forcing them to seek help from senior technical professionals. As a …

Examples of IBM assisting insurance companies in implementing generative AI-based solutions

IBM works with our insurance clients through different fronts, and data from the IBM Institute for Business Value (IBV) identified three key imperatives that guide insurer management decisions: Adopt digital transformation to enable insurers to deliver new products, to drive revenue growth and improve customer experience. Improve core productivity (business and IT) while reducing cost. …

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Exphormer: Scaling transformers for graph-structured data

Posted by Ameya Velingker, Research Scientist, Google Research, and Balaji Venkatachalam, Software Engineer, Google Graphs, in which objects and their relations are represented as nodes (or vertices) and edges (or links) between pairs of nodes, are ubiquitous in computing and machine learning (ML). For example, social networks, road networks, and molecular structure and interactions are …

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Real-time data processing for machine learning with Striim and BigQuery

In today’s data-driven world, the ability to leverage real-time data for machine learning applications is a game-changer. Two key players in this field, Striim and Google Cloud with BigQuery, offer a powerful combination to make this possible. Striim serves as a real-time data integration platform that seamlessly and continuously moves data from diverse sources to …

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Buried Treasure: Startup Mines Clean Energy’s Prospects With Digital Twins

Mark Swinnerton aims to fight climate change by transforming abandoned mines into storage tanks of renewable energy. The CEO of startup Green Gravity is prototyping his ambitious vision in a warehouse 60 miles south of Sydney, Australia, and simulating it in NVIDIA Omniverse, a platform for building 3D workflows and applications. The concept requires some …

Bin Prediction for Better Conformal Prediction

This paper was accepted at the workshop on Regulatable ML at NeurIPS 2023. Conformal Prediction (CP) is a method of estimating risk or uncertainty when using Machine Learning to help abide by common Risk Management regulations often seen in fields like healthcare and finance. CP for regression can be challenging, especially when the output distribution …

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Ontology-Oriented Software Development

by Peter Wilczynski, Product Lead for the Ontology System “Show me the incentive and I’ll show you the outcome” — Charlie Munger I. As an industry, we are producing more software at an ever-increasing rate and yet the impact of this software on economic productivity has been marginal. This lack of progress is inherent to how the software industry …

GDPR compliance checklist

The General Data Protection Regulation (GDPR) is a European Union (EU) law that governs how organizations collect and use personal data. Any company operating in the EU or handling EU residents’ data must adhere to GDPR requirements. However, GDPR compliance is not necessarily a straightforward matter. The law outlines a set of data privacy rights …

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Build a vaccination verification solution using the Queries feature in Amazon Textract

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). It can identify, understand, and extract data from tables and forms with remarkable accuracy. Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious …