Networks unchained: the shift toward intent-based autonomous operations

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Telecommunications industry, a cornerstone of global connectivity, has been going through a technological renaissance for some time, driven by innovations such as 5G, IoT, cloud computing and AI. As a result, networks have become increasingly hard to manage. There is a need for automation to handle routine tasks, monitor network health and respond to issues in …

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Mixed-input matrix multiplication performance optimizations

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Posted by Manish Gupta, Staff Software Engineer, Google Research AI-driven technologies are weaving themselves into the fabric of our daily routines, with the potential to enhance our access to knowledge and boost our overall productivity. The backbone of these applications lies in large language models (LLMs). LLMs are memory-intensive and typically require specialized hardware accelerators …

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

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Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Examples of applications include conversational search, customer support agent assistance, customer support analytics, self-service virtual assistants, chatbots, rich media generation, content moderation, coding companions to accelerate secure, high-performance software development, deeper insights …

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Customer experience examples that drive value

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Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. It’s no surprise. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention. As such, more organizations are …

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Deploy a Microsoft Teams gateway for Amazon Q, your business expert

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Amazon Q is a new generative AI-powered application that helps users get work done. Amazon Q can become your tailored business expert and let you discover content, brainstorm ideas, or create summaries using your company’s data safely and securely. You can use Amazon Q to have conversations, solve problems, generate content, gain insights, and take …

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How to future-proof in an AI-driven world: A Q&A with Hoplo

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For more than 20 years, Hoplo has pioneered the Italian market with advanced AI-powered solutions that redefine the way companies work. Hoplo invests heavily in research and development to provide the latest technological breakthroughs, working closely with universities to develop the next generation of data scientists and engineers who will build the digital future. To …

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Penetration testing methodologies and standards

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The online space continues to grow rapidly, opening more opportunities for cyberattacks to occur within a computer system, network, or web application. To mitigate and prepare for such risks, penetration testing is a necessary step in finding security vulnerabilities that an attacker might use. What is penetration testing? A penetration test, or “pen test,” is …

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Build enterprise-ready generative AI solutions with Cohere foundation models in Amazon Bedrock and Weaviate vector database on AWS Marketplace

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Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) with these solutions has become increasingly popular. Building proofs of concept is relatively straightforward because cutting-edge foundation models are available from specialized providers through a simple API call. Therefore, organizations of various sizes …

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Multimodal gen AI models automate telecom field ops and enhance customer experience

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Field operations can be one of the most complex aspects of a telecommunications business. Whether it’s because of process inefficiencies, inaccurate information, lack of proper equipment, or inexperience with an underlying issue, telco field service technicians often face delays when dealing with customer issues, forcing them to seek help from senior technical professionals. As a …

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