Bringing AI to the contact center The contact center landscape has changed drastically in the last 18 months, thanks in no small part to the emergence of large language models (LLMs) and generative AI. In our experience, when organizations leverage gen AI in the contact center, virtual agents can reduce effort and time-to-value, helping customers …
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The future of healthcare is software-defined and AI-enabled. Around 700 FDA-cleared, AI-enabled medical devices are now on the market — more than 10x the number available in 2020. Many of the innovators behind this boom announced their latest AI-powered solutions at NVIDIA GTC, a global conference that last week attracted more than 16,000 business leaders, …
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For more than 100 years, IBM’s founding principles have inspired efforts to promote equality, fairness and inclusion in the workplace and society. The company has lived the value of “respect for the individual” by championing employment practices that reward ability over identity and that make work more attainable for all. In 1935, approximately twenty years …
Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle …
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The question of whether AI will ever be smarter than humans is both fascinating and complex, touching on areas of computer science, philosophy, and ethics. “Smarter” can be understood in many ways, depending on the context: problem-solving abilities, creativity, emotional intelligence, or the ability to learn and adapt to new situations, among others. Here’s a …
Humans and AI can coexist, and in many ways, this coexistence is already happening. The relationship between humans and AI involves both opportunities and challenges, fostering a dynamic that can be shaped positively with careful management and foresight. Here are several key aspects of this coexistence: Collaboration and Enhancement Complementary Abilities: AI systems can process …
Quality Assurance (QA) is a critical component of the software development lifecycle, aiming to ensure that software products meet specified quality standards before release. QA encompasses a systematic and strategic approach to identifying, preventing and resolving issues throughout the development process. However, various challenges arise in the QA domain that affect test case inventory, test …
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This post is co-written with Matt Middleton from Contentful. Today, jointly with Contentful, we are announcing the launch of the AI Content Generator powered by Amazon Bedrock. The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge …
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5G technology isn’t a one-size-fits-all solution that can enable digital transformation at the touch of a button. There are three kinds of 5G, each with its own specific use cases and capabilities, that business leaders need to understand. 5G wireless is broken down into three types—low, mid and high band—named for the spectrum of radio …
Read more “Types of 5G: Which one is right for your organization?”