Beyond basics: Six tips for an exceptional customer service strategy

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Customer service, sometimes called customer care or customer support, relates to the activities organizations take to ensure their customers’ needs are being met. While every customer interaction is different, …

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Google at EMNLP 2023

Posted by Malaya Jules, Program Manager, Google Google is proud to be a Diamond Sponsor of Empirical Methods in Natural Language Processing (EMNLP 2023), a premier annual conference, which is being held this week in Sentosa, Singapore. Google has a strong presence at this year’s conference with over 65 accepted papers and active involvement in …

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Enable faster training with Amazon SageMaker data parallel library

Large language model (LLM) training has become increasingly popular over the last year with the release of several publicly available models such as Llama2, Falcon, and StarCoder. Customers are now training LLMs of unprecedented size ranging from 1 billion to over 175 billion parameters. Training these LLMs requires significant compute resources and time as hundreds …

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Built-with Google AI: Meet Vivien, EPAM’s digital assistant with the power of Google Cloud gen AI

Businesses are under increased pressure to do more with less, while customer expectations and demands have never been higher. Today’s enterprises need a way to be more productive, effective, and responsive while still addressing the operational challenges of cost containment, risk reduction, security, and compliance. Google Cloud partner of 15 years, EPAM Systems, a leading …

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Why GPUs Are Great for AI

GPUs have been called the rare Earth metals — even the gold — of artificial intelligence, because they’re foundational for today’s generative AI era. Three technical reasons, and many stories, explain why that’s so. Each reason has multiple facets well worth exploring, but at a high level: GPUs employ parallel processing. GPU systems scale up …

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A new quantum algorithm for classical mechanics with an exponential speedup

Posted by Robin Kothari and Rolando Somma, Research Scientists, Google Research, Quantum AI Team Quantum computers promise to solve some problems exponentially faster than classical computers, but there are only a handful of examples with such a dramatic speedup, such as Shor’s factoring algorithm and quantum simulation. Of those few examples, the majority of them …

Generating Molecular Conformers with Manifold Diffusion Fields

This paper was accepted at Generative AI and Biology workshop at NeurIPS 2023. In this paper we tackle the problem of generating a molecule conformation in 3D space given its 2D structure. We approach this problem through the lens of a diffusion model for functions in Riemannian Manifolds. Our approach is simple and scalable, and …

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AIP Virtual Tables

Streamlining Data Connectivity for Next-Gen AI Architectures At our most recent AIPCon, we announced the general availability of AIP Virtual Tables — a connectivity solution that makes it seamless to get started with AIP’s full spectrum capabilities, without requiring any data replication or duplication. Simply connect your existing data investments and go. This blog post discusses why this …

A guide to efficient Oracle implementation

By implementing Oracle, one of the world’s leading enterprise resource planning (ERP) tools, organizations can transform their business processes and significantly increase operational efficiency. Companies large and small are increasingly digitizing and managing vast troves of data. ERP systems like Oracle’s streamline business processes and reduce costs, leveraging information to help organizations make better decisions …

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A new quantum algorithm for classical mechanics with an exponential speedup

Posted by Robin Kothari and Rolando Somma, Research Scientists, Google Research, Quantum AI Team Quantum computers promise to solve some problems exponentially faster than classical computers, but there are only a handful of examples with such a dramatic speedup, such as Shor’s factoring algorithm and quantum simulation. Of those few examples, the majority of them …