The Secret to Delighting Customers and Saved Money: How to Use Chatbots in Customer Service Artificial Intelligence is transforming nearly every sphere and industry. For example, in customer service, you don’t need to wait in line to receive professional support. Instead, you’re more likely to get help from a customer service chatbot that can communicate in …
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Today, we are excited to announce that the DBRX model, an open, general-purpose large language model (LLM) developed by Databricks, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. The DBRX LLM employs a fine-grained mixture-of-experts (MoE) architecture, pre-trained on 12 trillion tokens of carefully curated data and …
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Amid all the excitement around the potential of generative AI to transform business and unlock trillions of dollars in value across the global economy, it is easy to overlook the significant impact that the technology is already having. Indeed, the era of gen AI does not exist at some vague point in the not-too-distant future: …
Contrastive learning has emerged as a transformative method for learning effective visual representations through the alignment of image and text embeddings. However, pairwise similarity computation in contrastive loss between image and text pairs poses computational challenges. This paper presents a novel weakly supervised pre-training of vision models on web-scale image-text data. The proposed method reframes …
We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with …
Speaker diarization, an essential process in audio analysis, segments an audio file based on speaker identity. This post delves into integrating Hugging Face’s PyAnnote for speaker diarization with Amazon SageMaker asynchronous endpoints. We provide a comprehensive guide on how to deploy speaker segmentation and clustering solutions using SageMaker on the AWS Cloud. You can use …
PyTorch’s flexibility and dynamic nature make it a popular choice for deep learning researchers and practitioners. Developed by Google, XLA is a specialized compiler designed to optimize linear algebra computations – the foundation of deep learning models. PyTorch/XLA offers the best of both worlds: the user experience and ecosystem advantages of PyTorch, with the compiler …
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The reproducibility and transparency of large language models are crucial for advancing open research, ensuring the trustworthiness of results, and enabling investigations into data and model biases, as well as potential risks. To this end, we release OpenELM, a state-of-the-art open language model. OpenELM uses a layer-wise scaling strategy to efficiently allocate parameters within each …
An online retailer always gets users’ explicit consent before sharing customer data with its partners. A navigation app anonymizes activity data before analyzing it for travel trends. A school asks parents to verify their identities before giving out student information. These are just some examples of how organizations support data privacy, the principle that people …
Conversational artificial intelligence (AI) assistants are engineered to provide precise, real-time responses through intelligent routing of queries to the most suitable AI functions. With AWS generative AI services like Amazon Bedrock, developers can create systems that expertly manage and respond to user requests. Amazon Bedrock is a fully managed service that offers a choice of …
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